FAQs
Frequently Asked Questions
At cllarea.com, we’re committed to providing you with a smooth and satisfying shopping experience. Below are answers to some of the most common questions we receive.
1. What payment methods are accepted?
We accept a variety of secure and convenient payment options:
- Credit & Debit Cards: Visa, MasterCard, American Express
- Apple Pay and Google Pay
- Shop Pay
- PayPal
All transactions are processed in GBP (Pounds Sterling) for UK customers. International customers will be charged in their local currency, with pricing automatically adjusted based on location.
2. What is cllarea.com’s return policy?
We offer a 30-day return policy from the date of delivery. To be eligible, items must be unused, in original condition, and returned with all original packaging.
To start a return, email us at info@cllarea.com and our support team will guide you through the process.
Please see our Return and Refund Policy for full details.
3. How long will it take to receive my order?
- Handling time: 1–2 business days (Monday to Friday)
- Transit time (UK): 2–4 business days
- Transit time (EU): 5–9 business days
- Order cut-off time: 4:00 PM (GMT)
- Estimated total delivery time: 3–6 business days within the UK, 6–11 business days for EU orders
4. Can I exchange an item?
We do not offer direct exchanges. If you’d like a different item, simply return the original item for a refund and place a new order.
If your item is damaged or incorrect, contact us at info@cllarea.com and we’ll make it right.
5. How can I track my order?
You’ll receive a tracking link by email once your order is shipped.
You can also visit the Track Your Order page on our website at any time.
6. What should I do if my package is lost or delayed?
Please contact our support team at info@cllarea.com, and we’ll help you resolve the issue quickly.
7. How do I contact customer support?
-
Email: info@cllarea.com
-
Support hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We aim to reply within 24 hours on business days.
8. Is shipping free?
Yes, we offer free shipping on all orders within the United Kingdom.
For international orders, shipping costs will be calculated at checkout.
9. What if I receive a damaged or incorrect item?
Please contact us immediately at info@cllarea.com with your order number and photos if possible.
We’ll arrange a replacement or issue a refund promptly.
10. Where is cllarea.com located?
Our business is registered at:
60 Nelson St, London E1 2DE, United Kingdom
We ship to customers across the UK, EU, and selected international destinations.
11. How can I provide feedback or suggestions?
We love hearing from our customers. Feel free to send your ideas or feedback to info@cllarea.com.
Contact Us
If you have more questions or need assistance, please reach out to our customer service team:
Email: info@cllarea.com
Address: 60 Nelson St, London E1 2DE, United Kingdom
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all enquiries within 24 hours on business days.